My experience with Auto Link Finance has been amazing, very professional, empathetic and a great customer experience. I would recommend this company and their efficient staff to anyone. I approached Auto Link by chance as I had searched on Google and as everyone does, called to get some information about them via phone. They gave me a courtesy call the next day and asked if there was anything that they could do for me. I advised them that I was in need of a car ASAP and that my credit rating wasn’t the best. Because I had already tried with my bank, I was not too confident that I would be able to obtain a loan elsewhere and was very doubtful that anyone would be willing to give me a second chance. I am a single mother with children, so to have a car is a necessity.
The staff were never pushy and abrupt, they listened and were very empathetic to my situation. Auto Link did not only assist me in searching for a lender who would accept my application, but they literally went into fight on my behalf so I could get approved and have a second chance. My first application was declined, but they tried again. They were in constant contact with me and there was a huge element of personal touch with every interaction, at no time did I ever feel like I was just a number. They even assisted me with searching for a car; they asked what I was looking for and took the time to search for cars that suited my preference.
Staff and Management forwarded my loan and fought on my behalf to obtain approval, I know it was not an easy task, but their commitment in providing me with a positive outcome was outstanding. I felt like I had approached the right company and have dealt with the right people. They have shown me respect and dealt with my circumstance with integrity.
I’d like to personally acknowledge and thank Kate Norquay for providing me with support, reassurance, assistance and guiding me through this process, she is an asset to Auto Link Finance. I have had the opportunity to create great rapport with Kate over the last week and the outcome that I had hoped for has finally become a reality.
I’d like to also thank Vince Provenzano (Director) for assisting with my application and giving me a chance to re-establish my credit rating. I received approval for a car loan and have also found a car that I love. Thank you Auto Link Finance!!!! Thank you for assisting with the loan and thankyou for helping me search for a car.
For anyone reading this, I wish you the best of luck with your application. If you are dealing with Auto Link finance, you have come to the right place. I am confident that your outcome will be as positive as mine,
See you all on the road in my new car!!!!!